Join as an Expert
(Updated on October 20, 2021)
Welcome to Brightelife
Brightelife Enterprise LLC (Brightelife) provides its services (described below) to you (you) through its website located at www.brightelife.com (Site) and through its mobile applications (App), and through its related services, content, tools, widgets, software, API(s), and/or other product(s), service(s), data, or information supplied to you by Brightelife (collectively, including any new features and applications, and the Site and the App, the Services), subject to the following Terms of Service (Terms of Service).
*Use of our services is not appropriate for emergencies. If you think you have a medical or mental health emergency, or if at any time you are concerned about your care or treatment, call 911 or go to the nearest open clinic or emergency room.
This agreement is the user agreement (Agreement) for Brightelife. This Agreement describes the terms and conditions applicable to your use of our services available under the domain and sub-domains of the Site. If you do not agree to be bound by the terms and conditions of this Agreement, do not access the Site, or use the Services. As discussed below, we reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.
*Please read the following carefully as it contains an agreement to arbitrate and other important information regarding your legal rights, remedies, and obligations. The agreement to arbitrate requires (with limited exception) that you submit claims you may have against us to binding and final arbitration, and further (1) you will only be permitted to pursue claims against Brightelife on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding, (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis, and (3) you may not be able to have any claims you have against us resolved by a jury or in a court of law. By using this site, you signify your acceptance of these terms of service. If you do not agree with any of the terms and conditions contained in the terms of service, please do not use these services.
1. Access rights and use of the services
Health care services description: Brightelife is a platform that facilitates the marketing and sale of health care by health care providers (Providers) to patients, including you (you or Patient(s)) searching for health care services and Providers thereof, prescription services as described herein, and the scheduling of and payment for health care services and/or prescription services by you.
Other services description: Brightelife also facilitates the marketing and sale of Educational, Technical, and Consultation Services by expert Teachers, Scientists, Engineers, Artists, and IT Professionals (Providers) to students and customers, including you (you) searching for such services and Providers thereof, and the scheduling of and payment for services by you.
Medical advice disclaimer: As further specified herein, you acknowledge and agree that Brightelife does not provide any medical services nor medical advice and does not make any representations, warranties, guarantees or endorsements regarding any medical services or advice that you may obtain through the site and/or the services. Never disregard professional medical advice, or delay seeking medical treatment because of something you have read on or accessed through the site. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.
No health care provider/ patient relationship is created when you use the services. Brightelife is neither responsible nor liable for any advice, course of treatment, diagnosis, or any other third-party information, site, product, or service that you purchase or access through the site.
Brightelife is not a pharmacy, nor does it perform pharmacy services including advice on prescription medication. You acknowledge that for any advice or questions related to medication, you should contact your pharmacist or healthcare provider.
The inclusion of any health care provider on the Services shall not be considered as an endorsement of such health care provider by Brightelife and shall not in any way mean that Brightelife has conducted any due diligence or other investigation regarding the health care provider.
Service availability: Our Service is currently only available to individuals who are in the United States, India, and Thailand in which we offer the Service, are at least eighteen (18) years of age or older, or at least the age of majority in their jurisdiction of residence, if higher than eighteen (18), and who have accepted this Agreement. By visiting, accessing, registering, or using the Service, you are (a) representing and warranting to us that you satisfy all of these eligibility requirements, (b) representing and warranting that when you use the Service to consult with a Provider, you are located in the same state as the shipping address you provide in your account, (c) agreeing to comply with all applicable laws in visiting, accessing, registering with our using the service, and (d) agreeing that you will only use the Service for lawful purposes. Our Service is subject to state regulations and may change from time to time due to changes in applicable regulatory requirements.
Member account, password, and security: You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any, and all activities that occur under your password or account. Brightelife is entitled to act on instructions received under your password. You agree to (a) immediately notify Brightelife of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. Brightelife is not responsible for any actions taken or transactions made to or from your accounts by any other party using your password, and Brightelife will not be liable for any loss or damage arising from your failure to comply with this Section.
Modifications to our service: Brightelife reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Brightelife will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.
General practices regarding use and storage of your information: You acknowledge that Brightelife may establish general practices and limits concerning the use of the Service, including without limitation the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on Brightelife’s servers on your behalf. You agree that Brightelife has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Service. You acknowledge that Brightelife reserves the right to terminate accounts that are inactive for an extended period-of-time. You further acknowledge that Brightelife reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
Mobile services: The Service includes certain services that are available via a mobile device, including (i) the ability to upload content to the Service via a mobile device and (ii) the ability to browse the Service and the Site from a mobile device (collectively, the Mobile Services). To the extent you access the Service through a mobile device, your wireless service carrier’s standard charges, data rates, and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding Brightelife and other entities by SMS, MMS, text message, or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your Brightelife account information to ensure that your messages are not sent to the person that acquires your old number.
2. Electronic communications
When you visit the Site or send e-mails to us, you are communicating with us electronically and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
By using the Site, you acknowledge and agree that Brightelife will send Member e-mails relating to your Member account and Brightelife promotions. You can opt-out of your subscription to Brightelife’s e-mail services at any time by logging in to the Site and changing your notification preferences. You may also be able to unsubscribe to special promotional e-mails by clicking on the unsubscribe link in any of our e-mail communications, under opt-in preferences.
By using the Site and opting to receive emails, text messages, and electronic communications, you acknowledge and agree that Brightelife will be transmitting certain of your protected health information (PHI) as that term is defined under HIPAA, electronically. You acknowledge and agree that while Brightelife takes commercially reasonable steps to protect the privacy and security of your PHI, no system is completely secure. You may choose not to receive emails or text messages at any time by unsubscribing.
You acknowledge and agree that you are solely responsible for providing Brightelife with accurate contact information, including your mobile device number and email address, where we may send communications containing your PHI. Brightelife is not responsible for user errors and omissions.
3. Your use of the services
You agree to use the Services only to help you find health care or other service providers for yourself or another person. You are solely responsible for all images, information, data, text, messages, or other materials (content) that you upload, post, publish or display (hereinafter, upload) or email or otherwise use via the Service. You will ensure that all content you upload, or share complies with all applicable laws, rules, and regulations, is appropriate and non-offensive, and that you have all necessary rights to use, share, and/or upload such content, without infringing any third-party rights. Brightelife reserves the right to investigate and take appropriate legal action against anyone who, in Brightelife’s sole discretion, violates this provision, including without limitation, removing the offending content from the Service, suspending, or terminating the account of such violators, and reporting you to the law enforcement authorities. You agree to not use the Service in a manner that Brightelife determines, in its sole discretion, is illegal or improper.
Fees: Brightelife currently does not accept Medicare, Medicaid, or any other third-party insurance. In the event you choose to use the Services to schedule and pay-out of pocket for health care services, you will be required to provide Brightelife or Brightelife's financing partner with information regarding your credit card or another payment instrument. You represent and warrant to Brightelife that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay Brightelife the amount that is specified in the payment plan in accordance with the terms of such plan and this Terms of Service. If you dispute any charges, you must let Brightelife know within sixty (60) days after the date that Brightelife charges you. You shall be responsible for all taxes and fees associated with the Services.
Further, we have no control over, and cannot guarantee the availability of, any health care or other service provider at any particular time. Brightelife is not liable for any canceled or unfulfilled appointments, or any injury or loss resulting from the foregoing, or for any other injury or loss related to your use of the Site or Services.
Cancelation: Brightelife’s cancellation policy makes booking, canceling, and rescheduling easy.
Brightelife will honor a full refund for any of your visits when canceled within the following time constraints:
- Virtual visits: cancel up to 3 hours before the scheduled visit
- In-person visits: cancel up to 24 hours before the scheduled visit
- All other visits (including labs, imaging, and visits that do not include a specific day or time at purchase): cancel up to 10 days after the purchase date once Brightelife confirms with the provider that the visit did not take place
We are unable to offer refunds for the following:
- No-shows or missed appointments
- Refund requests due to not receiving a prescription or disagreement with the clinical outcome of the visit
- Surgical procedures with specific scheduling requirements
- Any request made 10 days after the original purchase date
If you make a same-day appointment by mistake and need to cancel, Brightelife will refund you if you request a cancellation within one hour of completing the purchase.
Country specific user information: Brightelife Service is hosted in the United States and is intended primarily for users in the United States. This service is also extended currently to users in India and Thailand and will be expanded to other countries in the future. Your information may be transmitted to third parties in other countries to help provide the services. Indiana governs these terms.
Brightelife makes no representation that the materials are appropriate or available for use outside the United States. If you access our Service from outside the United States, you will be responsible for compliance with all local laws. You agree to comply with all laws and regulations applicable to your use of our Services.
Note also that information submitted by you to us may be transmitted to and shared with third parties located in other countries, in order to provide Services to you. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Indiana, United States.
The Service is designed for and intended for Providers, Patients, and/or other users in the United States only. We make no representation that the information and services provided on the Service are applicable to, appropriate for, or available to Providers, Patients, and/or other users in locations outside the United States. Accessing the Service from territories where the content is illegal is prohibited. If you choose to access the site from a location outside the US, you do so on your own initiative, without our consent, and you are responsible for compliance with local laws.
Commercial use: Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of the Service, use of the Service, or access to the Service. The Service is for your personal use only.
Prescription services: As part of the Services, Brightelife can facilitate the delivery of prescription medication by our partners. Brightelife is not a pharmacy and does not hold itself out as a pharmacy.
Medication is prescribed at the discretion of the Provider and only if medically necessary. Brightelife makes no guarantees that you will get a prescription. The Provider must be able to write prescriptions through Brightelife in order for Brightelife to facilitate the delivery of the medication. You agree that prescriptions are for your personal use. You also agree to read all the information and labels that accompany your prescription(s) and to contact a pharmacist or your healthcare provider with questions. Please note that Providers do not prescribe controlled substances as part of the Brightelife prescription services.
4. Intellectual property rights
Service content, software and trademarks: You acknowledge and agree that the Service may contain content or features (Service Content) that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorized by Brightelife, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you legally upload to the Service. In connection with your use of the Service, you will not engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods. If you are blocked by Brightelife from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Service or distributed in connection therewith are the property of Brightelife, our affiliates, and our partners (the Software). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by Brightelife.
The Brightelife name and logos are trademarks and service marks of Brightelife (collectively the Brightelife Trademarks). Other company, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Brightelife. Nothing in this Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Brightelife Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of Brightelife Trademarks will be inure to our exclusive benefit.
Third-party material: Under no circumstances will Brightelife be liable in any way for any content, materials, or services of, or provided by or on behalf of, any third parties (including users or health care providers), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that Brightelife does not pre-screen content, but that Brightelife and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, Brightelife and its designees will have the right to remove any content that violates these Terms of Service or is deemed by Brightelife, in its sole discretion, to be otherwise objectionable. The Services help you find and source certain third-party health care services provided by or on behalf of independent third-party Providers not related to Brightelife. Brightelife does not guarantee or warrant, and makes no representations regarding, the reliability, quality, or suitability of such health care services nor the Providers. By using the Service, you agree to hold us free from the responsibility for any liability or damage that might arise out of the transactions involved. As a user, by posting any content in our directory, or letting us do the same, you give us a license to use your content, including any content, information, and any names, etc., in the promotion of our directory and Services.
Neither Brightelife nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any third-party provider nor any user of the services. Any individuals who provide any third-party services are not employees nor contractors of Brightelife, and Brightelife is not responsible for their actions or inactions nor for any services they provide (or fail to provide).
You acknowledge that the list of health care providers listed on the Service may not be a complete list of every health care provider within the specified specialty category or specified distance of the address specified and may not be updated on a regular basis even if we have been advised of incorrect or incomplete information. While we take commercially reasonable steps to ensure the information contained about a particular health care provider is accurate and complete, we rely on information reported by the health care provider, which might not be accurate, complete, and/or updated on a regular basis. We are not responsible for content or services descriptions from health care providers.
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information about the Service (“Submissions”), provided by you to Brightelife are non-confidential and Brightelife will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
You acknowledge and agree that Brightelife may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to (a) comply with legal process, applicable laws, or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Brightelife, its users and the public. You understand that the technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices.
Brightelife does not provide any medical advice or services and should not be relied upon as a substitute for consultations with qualified professionals who are familiar with your individual needs. The Providers (and not we) are solely responsible for all content and any health care services they provide. Brightelife shall have no liability whatsoever to you for acts, omissions, care, or lack thereof, from Providers. We are not responsible for any disputes between Providers and you (e.g., resulting from the health care services they provide or are supposed to provide).
5. Our obligations
To provide and process the services to you, Brightelife shares your personally identifiable information with our authorized service providers that perform certain services or functions on our behalf. Brightelife may be required by law to disclose information you have provided in using any of the services on the Site. Brightelife may also disclose information where someone poses a threat to Brightelife’s interests (such as user fraud) or whose activities could bring harm to others. In addition, it may be necessary for the reasonable opinion of officials of Brightelife that certain information is provided to third parties, such as law enforcement authorities or governing bodies for a particular health care provider. In the event that Brightelife receives a court order to disclose information on the Site about you or your activities on the Site, you agree that such information may be disclosed.
You may request that we update or change the information you provided to us or to receive a copy of the information we have stored by emailing us at email@example.com or by updating the information in your Member profile. We will make every reasonable effort to honor your wishes or provide you with an explanation of why we cannot make the changes requested. We may request proof of identity before responding to any requests.
6. Third party websites
The Service may provide, or third parties may provide, links or other access to other sites and resources on the Internet. Brightelife has no control over such sites and resources and Brightelife is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that Brightelife will not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods, or services available on or through any such site or resource.
7. Indemnity and Release
You agree to release, indemnify, defend and hold Brightelife and its affiliates and its and their officers, employees, directors, and agents (collectively, Indemnitees) harmless from any and all losses, damages, liabilities, fines, fees, penalties, costs, expenses, including reasonable attorneys’ fees, arising out of or related to any allegations, rights, claims, actions of any kind arising out of or related to (i) injury (including death) or damage to property caused by your or your agent's action or inaction; (ii) your use of the Service, (iii) any User Content or any other content or materials you supply directly or indirectly, (iv) your connection to the Service, (v) your violation of these Terms of Service or this Agreement, or (vi) your violation of any rights of another. If you are a California resident, you waive California Civil Code Section 1542, which says: A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor. If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.
Any obligation to indemnify an indemnitee for any loss, liability, or expense arising from any negligent, grossly negligent, reckless, willful, fraudulent, or intentional conduct committed by an indemnitee may not be enforceable against any visitor of the services to the extent applicable law so requires, such as from certain jurisdictions (such as from new jersey).
8. Disclaimer of warranties
Your use of the service is at your sole risk. The service is provided on an as-is and as-available basis. Brightelife expressly disclaims all warranties of any kind, whether express, implied, or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Brightelife makes no warranty that (i) the service will meet your requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, or (iv) the quality of any products, services, information, providers, or other material purchased or obtained by you through the service will meet your expectations.
9. Limitation of liability
You expressly understand and agree that Brightelife will not be liable for any indirect, incidental, special, consequential, exemplary damages, or damages for loss of profits including but not limited to, damages for loss of goodwill, use, data, or other intangible losses (even if Brightelife has been advised of the possibility of such damages), whether based on contract, tort, negligence, strict liability or otherwise, including if resulting from (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service (including without limitation any provider); or (v) any other matter relating to the service. In no event will Brightelife’s total liability to you for all damages, losses, or causes of action exceed the amount you have paid Brightelife in the last six (6) months, or, if greater, one hundred dollars ($100).
Some jurisdictions do not allow the disclaimer or exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set forth above may not apply to you or be enforceable with respect to you. If you are dissatisfied with any portion of the service or with these terms of service, your sole and exclusive remedy are to discontinue the use of the service.
If you are a user from new jersey, the foregoing sections titled indemnification and release, disclaimer of warranties, and limitation of liability are intended to be only as broad as is permitted under the laws of the state of new jersey. If any portion of these sections is held to be invalid under the laws of the state of new jersey, the invalidity of such portion shall not affect the validity of the remaining portions of the applicable sections.
10. Dispute resolution by binding arbitration
*Please read this section carefully as it affects your rights.
Agreement to arbitrate: This dispute resolution by binding arbitration section is referred to in these Terms of Service as the Arbitration Agreement (Arbitration Agreement). You agree that any and all disputes or claims that have arisen or may arise between you and Brightelife, whether arising out of or relating to these Terms of Service (including any alleged breach thereof), the Services, any advertising, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms of Service, you and Brightelife are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.
Prohibition of class and representative actions and non-individualized relief: you and Brightelife agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Brightelife agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s), except that you may pursue a claim for, and the arbitrator may award public injunctive relief under applicable law to the extent required for the enforceability of this provision.
Pre-arbitration dispute resolution: Brightelife is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at firstname.lastname@example.org. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (Notice). The Notice to Brightelife should be sent to 13314 Berwick Ln, Carmel, IN 46032 (Notice Address). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If Brightelife and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or Brightelife may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Brightelife, or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Brightelife is entitled.
Arbitration procedures: Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association’s (AAA) rules and procedures, including the AAA’s Consumer Arbitration Rules (collectively, the AAA Rules), as modified by this Arbitration Agreement. For information on the AAA, please visit its website, http://www.adr.org. Information about the AAA Rules and fees for consumer disputes can be found at the AAA’s consumer arbitration page, http://www.adr.org/consumer_arbitration. If there is any inconsistency between any term of the AAA Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration. The arbitrator must also follow the provisions of these Terms of Service as a court would. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under the Terms of Service and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.
Unless Brightelife and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination shall be made by AAA. If your claim is for $10,000 or less, Brightelife agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
Costs of Arbitration: Payment of all filing, administration, and arbitrator fees (collectively, the Arbitration Fees) will be governed by the AAA Rules unless otherwise provided in this Arbitration Agreement. If the value of the relief sought is $75,000 or less, at your request, Brightelife will pay all Arbitration Fees. If the value of the relief sought is more than $75,000 and you are able to demonstrate to the arbitrator that you are economically unable to pay your portion of the Arbitration Fees or if the arbitrator otherwise determines for any reason that you should not be required to pay your portion of the Arbitration Fees, Brightelife will pay your portion of such fees. In addition, if you demonstrate to the arbitrator that the costs of arbitration will be prohibitive as compared to the costs of litigation, Brightelife will pay as much of the Arbitration Fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. Any payment of attorneys’ fees will be governed by the AAA Rules.
Confidentiality: All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
Severability: If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection (b) titled Prohibition of Class and Representative Actions and Non-Individualized Relief above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of subsection (b) above-titled Prohibition of Class and Representative Actions and Non-Individualized Relief are invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of the Terms of Service will continue to apply.
Future changes to the arbitration agreement: Notwithstanding any provision in these Terms of Service to the contrary, Brightelife agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Services, you may reject any such change by sending Brightelife written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).
You agree that Brightelife, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including, without limitation, for lack of use or if Brightelife believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. Brightelife may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice, and Brightelife may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that Brightelife will not be liable to you or any third party for any termination of your access to the Service.
13. Your Privacy
14. Notice for California users
Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact us at Brightelife Enterprise, LLC., 13314 Berwick Ln, Carmel, IN 46032 or (317) 674-5841.
15. Questions? Concerns? Suggestions?
Please contact us by email at email@example.com to report any violations of these Terms of Service or to pose any questions regarding these Terms of Service or the Service.
Some of our Services may include a telehealth online solution that allows participating medical professionals and health care staff (Providers) to communicate with their clients, customers, and/or patients (collectively, Patients) to provide health care-related services online and perform virtual house calls via an Internet connection. We are not responsible for internet connectivity or lack thereof or problems or issues related to the use thereof. We are not a medical service provider, health insurance company, nor licensed to sell health insurance. The Services are not intended for use by Providers and/or Patients in connection with active patient monitoring so as to allow immediate clinical action or continuous monitoring.
The Providers who deliver services through our Service are independent professionals practicing within a group of independently owned professional practices. We do not practice medicine or any other licensed profession and do not interfere with the practice of medicine or any other licensed profession by Providers, each of whom is responsible for his, her or their services and compliance with the requirements applicable to his/her/their profession and license.
Information provided by Providers and/or Patients is merely transmitted via the Services, not verified, or endorsed by us, and is provided on an as-is basis and we disclaim all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. We shall in no event be liable to you or to anyone for any decision made or action taken by any party (including, without limitation, any Service user) in reliance on information about Providers or Patients on the Service.
You hereby certify that you are not a Medicare or Medicaid beneficiary. If you provide false or deceptive information to us, including without limitation regarding your Medicare or Medicaid enrollment status, we reserve the right to terminate all current or future use of the Services by you.
A health care provider’s ability to use our services is not an endorsement or recommendation of that health care provider by us. Neither we nor any third parties who promote the Services or provide you with a link to the Services shall be liable for any professional advice you obtain from a Provider via the Services. The medical advice provided by your Provider is not under our control, nor is it provided to you by us. If you are a Patient, you accept responsibility for yourself in the use of the Services. You acknowledge that your relationship for health care services is with your health care provider, and your obtaining services from the Provider is solely at your own risk and you assume full responsibility for all risk associated therewith, to the extent permitted by law. By using the Service, you agree to not hold us liable in any way for any malpractice or substandard treatment the Provider may render.
We reserve the right, but not the obligation, to confirm certain credentials of Providers using our Services, such as validating that they are in good standing with their respective licensure board(s). The Providers utilizing or featured on the Service are independent practitioners practicing on their own behalf, not our employees. Any opinions, advice, or information expressed by a health care facility, professional or specialist or other Provider using or featured on the Service are of the facility, professional, specialist or other Provider alone. They do not reflect our opinions.
We do not recommend or endorse any specific tests, providers, products, procedures, medications, devices, opinions, or other information that may be mentioned on the Service or by a Provider or licensee of ours. We do not make any representations or warranties about the training or skill of any Providers who provide services via the Service. You will be provided with a list of available providers located in the U. S. based solely on the information you provide to us. You are ultimately responsible for choosing your particular Provider. The inclusion of Providers on the Service or in any professional directory located on the Service does not imply the recommendation or endorsement of such Provider nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any Provider contained therein.
To the extent medical advice is provided to you by a Provider through the Services, such medical advice is based on your personal health data as provided by you to the Provider and the local standards of care for your presenting symptoms, based on the information you provide.
Patients may be required to provide certain Personal Information, including name, date of birth, gender, address, email, mobile, and work phone, as well as a user id and password. Patients may also provide certain optional information, including middle name or initial, home phone and other contact info, pharmacy name and contact details, picture, and communications preferences. In addition, the Patient can communicate other health-related information to the Provider during a video consultation via the Services. Patient medication history is a list of prescriptions that healthcare providers have prescribed for you. A variety of sources, including pharmacies and health insurers, contribute to the collection of this history. By using the Services, you give your permission to allow your particular Provider to obtain your medication history, specifically for use in providing care. Optional information is not required to register for an account but may be helpful to us in providing you with a more customized experience when using the Site or its Services.
The use of the Service by any entity or individual to verify the credentials of Providers is prohibited.
17. Informed consent and risks. As with any medical procedure, there are potential risks associated with the use of telemedicine or any other Services. We believe that the likelihood of these risks materializing is very low. These risks may include, without limitation, the following: Delays in medical evaluation and consultation or treatment may occur due to deficiencies or failures of the equipment which may include poor video and data quality. Security protocols could fail, causing a breach of privacy of personal medical information. Lack of access to complete medical records may result in adverse drug interactions or allergic reactions or other negative outcomes.
You understand that the laws that protect the privacy and the confidentiality of medical information also apply to telemedicine. You understand that telemedicine may involve electronic communication of your personal medical information to medical practitioners who may be located in other areas, including out of state. You understand that you may expect the anticipated benefits from the use of telemedicine, but that no results can be guaranteed or assured. You understand that all information will be part of your medical record and available to you by printing the summary from the visit. This information will have the same restrictions on dissemination without your consent. Except to the extent already relied upon, you understand you may withdraw your consent at any time by contacting us as set forth herein to withdraw your consent and inactivate your account. You understand that your healthcare information may be shared with other individuals for treatment, payment, and healthcare operations purposes. Psychotherapy notes are maintained by clinicians but are not shared with others, while billing codes and encounter summaries are shared with others. If you obtain psychotherapy services, you understand that your therapist has the right to limit the information provided to you if in your therapist's professional judgment sharing the information with you would be harmful to you. You further understand that your healthcare information may be shared in the following circumstances: When a valid court order is issued for medical records. Reporting suspected abuse, neglect, or domestic violence. Preventing or reducing a serious threat to anyone's health or safety.
18. Changes to these terms of service
Brightelife reserves the right, at any time, to modify, alter, or update these Terms of Service by posting the modified, altered, or updated terms on the Site or through other reasonable means, and you agree to be bound by such modifications, alterations, or updates. If you do not agree to such modifications, alterations, or updates, you should terminate your use of the Services. Any such changes will become effective when they are posted. Your continued use of any of the Services following the posting of notice of any changes in this Agreement shall constitute your acceptance of such modifications, alterations, and updates.
(Updated on October 20, 2021)
What information do we collect?
We collect personally identifiable information (Personal Information) and other non-individually identifiable information from you when you register on the Brightelife Services, respond to communication such as e-mail, or otherwise use the Brightelife Services in any manner.
To participate in certain features of the Brightelife Services, you will be required to provide certain Personal Information. For example, when registering as a user on any Brightelife Service, we may ask you for your name, e-mail address, birth date, mailing address, zip code, phone number, credit card information or other Personal Information. You may, however, visit portions of the Brightelife Services without providing any Personal Information.
We may collect and use mobile device identifiers, IP addresses and session identifiers to analyze trends, to administer the Brightelife Services, to track user activities, to infer user interests, and to otherwise induce, deduce, and gather information about individual users and market segments.
If necessary to perform the Brightelife Services, we may collect protected health information (PHI), as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Any use of PHI will be in accordance with applicable laws, including HIPAA.
We may also collect transactional information, customer services information, or any other legally permissible information.
We may also collect and store certain other personally non-identifiable information. This information is collected passively using various technologies and cannot presently be used to specifically identify you.
Your information may be supplemented with additional information from other companies such as publicly available information, information about households and other information that we may append or match to your information.
How do we use your information?
We may use the Personal Information and other data we collect from you when you register, purchase services, respond to a survey or marketing communication, access or view the Brightelife Services, or use certain other Brightelife Service features in the following ways:
To provide any legitimate business service or product.
To personalize your Brightelife Service and to allow us to deliver the type of content and product offerings in which you are most interested, including to present offers to you on behalf of business partners and advertisers.
To allow us to better service you in responding to your customer service requests.
To contact you when necessary or requested.
To quickly process your transactions.
To verify and validate your identity.
To administer a promotion, survey, or other Brightelife Service features.
To the extent you have not opted out of receiving marketing communications, to send you information about Brightelife or our products or the Brightelife Services, including by letter, email, text, telephone, or other forms of communication.
To the extent you have not opted out of receiving marketing communications, to provide you with information about third-party businesses, products, and services, including by letter, email, text, telephone, or other forms of communication.
To show you advertisements, including interest-based or online behavioral advertising.
To troubleshoot problems with the Brightelife Services, or any services, as requested.
To enforce the Terms of Service, and to detect and protect against error, fraud and other unauthorized or illegal activities.
To operate and improve the Services available through us.
To fulfill your requests for tools, software, functionality, features and other products, and services.
To communicate with you and respond to your inquiries.
To conduct research about your use of our products.
To help offer you other products, features or services that may be of interest.
We reserve the right to make full use of Usage Data. For example, we may use Usage Data to provide better service to Service visitors or end users, customize the Services based on your preferences, compile and analyze statistics and trends about the use of our Services and otherwise administer and improve our Services.
You understand and agree that if you are using any Brightelife Service from a country outside the United States and provide Personal Information to the Brightelife Service, you will be authorizing and consenting to the transfer of Personal Information about yourself to the United States. You understand that the privacy laws of the United States may be different and not as comprehensive or protective as those in your country, and you agree that the transfer of your Personal Information to the United States occurs with your consent. Personal Information collected on the Brightelife Service may be stored and processed in the United States or abroad.
Do we disclose the information we collect to outside parties?
You understand and agree that we can disclose your Personal Information and other data to third parties, as follows:
To our subsidiaries or affiliates, strategic partners and to third parties we engage to provide services, such as medical services, web site hosting, credit card payment processing, order processing, analytics services etc.
In the event of the sale or transfer of Brightelife, one or more of our business units or some or all of our assets, or in the context of some other business acquisition transaction.
In response to lawful governmental requests or legal process (for example a subpoena, court order, or search warrant); to establish or exercise our legal rights, or to defend against claims; or to protect the safety or security of the public or of users of the Brightelife Services; or in other circumstances in which we have a good-faith belief that a crime has been or is being committed by a user of our Services, that an emergency exists that poses a threat to the safety of you or another person,
When necessary to protect either our rights or our property or for us to render the service you have requested.
We can disclose aggregate information and other non-individually identifiable information about users of the Brightelife Service to our service providers, partners, advertisers, or others. For example, we may share information publicly to show trends about the general use of our websites and/or other products or services.
Correcting and updating your personal information
You can correct or update your Personal Information by re-registering or by contacting us by e-mail at firstname.lastname@example.org. It may take us up to 30 days to process your request.
If you are using our website, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you are accessing our mobile app, you can choose to change your permissions and settings on your mobile device. Each browser and device are different, so look at your browser or devices Help or Settings menu to learn the correct way to modify them. If you turn cookies off or disable certain permissions, you won’t have access to many features that make your Brightelife Service more efficient and some of our services will not function properly.
Do not track
Brightelife Services currently do not respond to Do not track (DNT) signals and do not recognize browser-based do-not-track requests.
Safeguarding your personal information privacy and third-party links
Brightelife follows generally accepted industry security standards to safeguard and help prevent unauthorized access and maintain data security of Personal Information. However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, we cannot guarantee the absolute security of any Personal Information submitted to or otherwise collected during your use of any Brightelife Service. Accordingly, you understand and agree that you transmit all data, including Personal Information, to us at your own risk.
Privacy and third-party links
Only individuals 18 years of age or older are authorized to use the Brightelife Services, either for themselves or on behalf of their minor children and family members. We do not knowingly collect information directly from children under the age of eighteen. If you have reason to believe that an individual under the age of 18 has provided Personal Information to us through Brightelife Services, please contact us, and we will endeavor to delete that information from our databases.
Retention of your personal information
We will store the Personal Information you provide for as long as we believe is necessary or appropriate (i) to carry out the purpose(s) for which we collected it, or (ii) to comply with applicable laws, contracts, or other rules or regulations.
Questions and Feedback
We welcome your questions, comments, and concerns about the Brightelife Services. Please send us any and all feedback pertaining to the Brightelife Services to email@example.com.
California privacy rights
For California residents: We may share your personal information with third parties and affiliated third parties (such as local, state, and regional affiliates and affiliate alliances), some of which do not share the We name, for their direct marketing purposes. As these third parties and this category of affiliated third parties are considered an unaffiliated party under California law, you may opt-out of our disclosure of personal information to third parties for their direct marketing purposes. To opt out, please contact us as described in the How to Contact Us Section below.
We will continue to provide your information to local, state, and regional affiliates and affiliate alliances identified in your membership application or account for the purpose of processing your membership in such affiliate and affiliate alliance programs.
California consumer privacy act
The California consumer privacy act (CCPA), effective January 1, 2020, gives California consumers enhanced rights with respect to their personal information that is collected by businesses. First, California consumers may opt out of having their personal information sold to other persons or parties. Second, they have a right to know: What specific pieces of information a business has about the consumer, Categories of personal information it has collected about the consumer, Categories of sources from which the personal information is collected, Categories of personal information that the business sold or disclosed for a business purpose about the consumer, Categories of third parties to whom the personal information was sold or disclosed for a business purpose, and The business or commercial purpose for collecting or selling personal information. In addition, California consumers can request that the personal information a business has collected about them be deleted from the business’s systems and records.
To make a request to know or request to delete your personal information, send us an e-mail at firstname.lastname@example.org (Please put either Request to Know or Request to Delete in the subject heading of your email.) We will use commercially reasonable efforts to honor these requests whether or not you would qualify as a California consumer under the CCPA.
If and to the extent, we are considered a covered business under the CCPA: We will confirm receipt of your request within 10 days along with a description of what steps we will take to verify and respond. We must provide the requested information or delete your personal information within 45 days of receipt of your request but can use an additional 45 days, but we must let you know the additional time is needed.
When contacting us, we may ask you to provide certain, limited personal information, such as your name, email address and/or account login ID and/or password, to verify your request and to match with our records and systems. This is also to protect against fraud. We will not retain this personal information or use it for any other purpose. Also please be advised that we need to search our records and systems only for the preceding 12 months.
Residents of other states may also have similar rights to request information about or delete their personal information. To inquire about exercising these rights, please contact us at email@example.com.
Pursuant to California’s Shine The Light law (California Civil Code § 1798.983), California residents are entitled, once a year and free of charge, to request the disclosure of certain categories of personal information to third parties for their own direct marketing purposes in the preceding calendar year, if any. Under the law, a business should either provide California customers certain information upon request or permit California customers to opt out of this type of sharing. You may request this information by contacting us at firstname.lastname@example.org and indicate in the email subject line, California Shine The Light Request. Please include your mailing address, state of residence and email address with your request.
Telehealth Consent Form
Brightelife medical services involves the use of electronic communications to enable providers at different locations to share individual client information for the purpose of improving client care. Providers may include primary care doctors, medical specialists, and/or subspecialists. The information may be used for diagnosis, therapy, follow-up and/or education, and may include any of the following:
- Client health records
- Live two-way audio and video
- Output data from health devices and sound and video files
Electronic systems used will incorporate network and software security protocols to protect the confidentiality of client identification and imaging data and will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption.
- Improved access to care by enabling a client to remain in his/her provider's office (or at a remote site) while the providers obtains test results and consults from practitioners at distant/other sites.
- More efficient client evaluation and management.
- Obtaining expertise of a distant specialist.
There are potential risks associated with the use of medical second opinion service. These risks include, but may not be limited to:
- In rare cases, information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate decision making by the providers and consultant(s);
- Delays in evaluation and treatment could occur due to deficiencies or failures of the equipment;
- In very rare instances, security protocols could fail, causing a breach of privacy of personal health information;
- In rare cases, a lack of access to complete health records may result in interactions or allergic reactions or other judgment errors;
By signing this form, I understand the following:
- I understand that the laws that protect privacy and the confidentiality of health information also apply to telehealth, and that no information obtained in the use of telehealth medical opinion service which identifies me will be disclosed to researchers or other entities without my consent.
- I understand that I have the right to withhold or withdraw my consent to the use of telehealth medical opinion service in the course of my care at any time, without affecting my right to future care or treatment.
- I understand that I have the right to inspect all information obtained and recorded in the course of a telehealth interaction, and may receive copies of this information for a reasonable fee.
- I understand that a variety of alternative methods of health care may be available to me, and that I may choose one or more of these at any time. My provider has explained the alternatives to my satisfaction.
- I understand that telehealth may involve electronic communication of my personal health information to other practitioners who may be located in other areas, including out of state.
- I understand that it is my duty to inform my provider of electronic interactions regarding my care that I may have with other healthcare providers.
- I understand that I may expect the anticipated benefits from the use of telehealth in my care, but that no results can be guaranteed or assured.
Patient Consent To The Use of Telehealth Second Medical Opinion Service
I, [first name] [last name], have read and understand the information provided above regarding telehealth medical opinion service, have discussed it with my provider or such assistants as may be designated, and all of my questions have been answered to my satisfaction. By signing up for Brightelife Medical Opinion Service, I hereby give my informed consent for the use of telehealth in my care.